Community Expectations at Zerba Cellars:

At Zerba Cellars, we are committed to creating a respectful and welcoming environment for our members, guests, and team. To help uphold this standard, we kindly ask all guests to keep the following in mind:

Be Understanding

We’re here to help and will always do our best to find a solution. Some matters may take time to resolve, but please trust that we are working diligently on your behalf. We appreciate your patience and will keep you informed as we move toward a resolution. If you have a question or concern, please provide as much detail as possible. Clear and thorough communication helps us respond effectively and support you in the best way we can.

Be Respectful

There’s a real person on the other end of every email, phone call, or tasting room visit. We ask that you treat our team—and your fellow members and guests—with the same kindness and respect you would expect in return.

Zero Tolerance for Disrespectful Behavior

Zerba Cellars does not tolerate disrespectful, harmful, hateful, or inconsiderate language or actions toward our staff, fellow Wine Club Members, guests, or vendors. Behavior inconsistent with these standards may result in the immediate termination of your Wine Club membership and/or removal from the premises.